• Grey Media Group is an established Business Process Outsourcing company running projects in multiple domains.


• We have onshore office in New York US and a strong and loyal client.


• In order to fulfill the business requirements for our US clients we need Customer Service Representative / Virtual Assistant for our inbound project.


• Handsome salary package, and incentives to be offered to selected candidates. Candidates must be energetic,


• self-motivated, self-driven and have good computer skills.

Suitable Profile for This Position:

• Must have experience in handling international clients via telephone.

• Must be available to work in evening & night shifts.

• Provide Chat Support and make reservations.

• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.

• Provide quality customer service through phone calls and chat.

• Experience in international call center would be preferred.

• Scheduling meetings

• Managing time-off for team members

• Schedule and book reservations

• Take meeting notes

• Creating reports

• Helping in managing online projects and contractors

• Manage calendars

• Answer customer service emails and phone calls

• Helping to communicate to team prioritize and monthly goal

• Coordinating appointments and meetings

Requirements and Qualifications

• Minimum education bachelor's degree

• Excellent communication skills

• Previous experience in a customer support role.

• High performer with a track record of over-achievement.

• Strong phone and verbal communication skills including active listening.

• Customer focus and adaptability to different personality types.

• Ability to multi-task, set priorities and manage time effectively.

Skills

•  Responsible Operations


•  Responsibility


•  Excellent English Speaking and writing skills.