Quality Assurance Analyst (Call Center)  
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Job Title:   Quality Assurance Analyst (Call Center)
Category:   Quality Assurance (QA)
Total Positions:   10
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   Less than 1 Year1 Year
Salary Range:   PKR 25,000 to 35,000 per Month
Apply By:   May 7, 2021
     
     
 
Job Description:

Telelinkz is looking for an experienced Quality Assurance Analyst (QA) for their US-based inbound Campaign. An ideal candidate must have excellent communication skills writing skills and listening skills.

REQUIRED KEY SKILLS AND STRENGTHS

  • Provide reports on call center performance for the operations team.
  • Strong time management skills with the necessary skills to self-manage priorities ultimately maximizing productivity and efficiency
  • Responsible for end-to-end Quality Assurance Planning, Training Planning, and execution of the plan of the entire project.
  • Provide reports on the agent's dialing times and key performance indicators.
  • Ensure that all team members are correctly entering all required data in an accurate and timely manner.
  • Provide employees with training and coaching to help them improve their skills.
  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.
  • Assist with the preparation and execution of weekly call review and calibration sessions with Operations staff.
  • Flexible to work night shifts on permanent basis i.e. 08:00pm -05:00am (Mon-Fri)

Company Information
 
Company Name:  Telelinkz
Company Description:
pTelelinkz/p

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