| Job Title: |
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Product Support Engineer |
| Category: |
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Software Development |
| Total Positions: |
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3 |
| Job Location: |
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Karachi |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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5 Years |
| Salary Range: |
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PKR 150,000 to 200,000 per Month |
| Apply By: |
|
Jul 22, 2021 |
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| Job Description: |
About the role
Production Support Engineer will be responsible for support and monitoring the production systems to ensure high performance and SLA on across the ecosystem. The role holder will monitor, investigate, solve, and/or escalate infrastructure and software production issues. The role balances technical skills, business knowledge, troubleshooting expertise, and excellent soft skills.
Responsibilities
- Ensure maximum uptime for multiple production systems
- Provide level one application production support to internal users for the trading, data processing, and IT operations
- Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
- Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
- Work with different internal teams to maintain and upgrade the product
Requirements
- A strong interest in working in technology and/or financial environments and/or Cards & Pagments
- Excellent communication and interpersonal skills
- Previous experience with programming/scripting languages is preferred
- A problem solver with a keen eye for detail
- Help in setting up the support model with the team in long term
- Provide phone or remote support in the non-office hour in case required
- Prior Experience with providing Support
- Experience driving monitoring, alerting and reporting initiatives
- Experience with third-party IT support ticketing systems is a plus
- Knowledge or experience with AWS / Azure is a plus
- Knowledge of ELK Relational databases and log queries (Splunk,ELK, Datadog) is a plus
What can you expect from us?
- We offer an attractive compensation package working in a cutting-edge field of Fintech.
- Flat team. Work side by side with the co-founding team
- Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
- You get to work in a very dynamic environment and be part of an international team
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| Company Information |
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Company Name: Techxcape
Company Description:
pWe are outsourcing company based in Karachi, Pakistan, with over 10 years of experience in web development. Our core specializations are web design, development & outsourcing services. We are working on a number of long term projects in latest technologies. We provide professional web design & web development services to add value to your business. We're passionate, innovative, dedicated team mixing quality design with effective web solutions.We've worked on some really complex projects. We can use our experience and passion for the web to make your website an asset rather than an expense. We collaborate where others dictate. Let us help you build your web presence online./p
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