Call Center Representative  
Global Bridge Communications   More jobs from this company

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Job Title:   Call Center Representative
Category:   Client Services
Total Positions:   5
Job Location:   Lahore
Gender:   Male
Age:   18 to 30 years
Minimum Education:   Intermediate/A-Level
Career Level:   Intern/Student
Minimum Experience:   Fresh1 Year
Apply By:   Sep 25, 2021
     
     
 
Job Description:

We are looking for Experienced Call Center Representatives to join our growing team.

  • We are hiring the best of you who can communicate well with the customers in English and enjoy working in a fast-paced, competitive and focused environment.
  • Do consider one thing while applying for this job that we require excellent English communication skills.
  • If you think that you are a good fit for this job then go ahead and apply with your updated resume.

Requirements:

  • Responding to inbound sales inquiries over the phone.
  • Exceptional communication skills which must lead to customer satisfaction and subsequently a high conversion percentage.
  • The candidate MUST have an English accent that is either neutral or native to the USA.
  • The candidate MUST be driven and motivated and must be willing and able to achieve challenging sales targets.
  • The candidate must be well organized and possess excellent work ethics.
  • The nature of work will require handling multiple customers and multiple follow ups, disciplined working habits are a must.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Adhering to all company policies and procedures.
  • Ability to work during night.

Company Information
 
Company Name:  Global Bridge Communications
Company Description:
pGlobal Bridge Communications (GBC) is a Lahore Pakistan based multi services providing company established in 2005 with an aim to offer a wide range of services around the globe. Our area of expertise include Call Center Services , BPO services , Web solutions , Develop business softwares , SMS marketing & VoIP services. Global Bridge Communications (GBC) prime mission is to provide a seamless extension of our clients customer relationship management process by being a premier provider of customer acquisition, customer care and retention services. To build strong client relationships and strategic partnerships through quality people, excellent services and superior technology resulting in an exceptional CRM product and outsourcing value. Our Key Values We maintain the highest standards of integrity and honesty We commit our capabilities, meet every commitment and keep our clients and colleagues informed at all times We earn the complete trust of each other, our clients and their customers We show respect for individuals - both our clients and our colleagues We strive for continuous improvement in everything we do We have fun, celebrate our successes and approach all challenges in a positive and optimistic manner Our Interactions With every customer our employees interaction: Quickly and precisely assess the total picture of the customers needs. Examine possibilities for selling better solutions for those needs. Build stronger relationships using Optimize Interactive Services. Training in handling high-value customer accounts and confidentiality. We strive for continuous improvement in everything we do Capture real buying behavior data to help with strategic decision making. This integrated and holistic approach to servicing customers: Enhances the customers brand experience and emotive loyalty. Gives our clients voice-of-the-customer feedback on which to base strategic decisions. Increases the long-term value of your customers portfolio./p

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