• Strong communication, both written and verbal


• Great active listening skills


• Exceptional interpersonal and rapport building skills


• A patient and empathetic attitude


• Strong time management and organizational skills


• Adaptability and flexibility


• Comfortable working in fast-paced environments


• Troubleshooting skills, either basic or advanced, depending on the role and industry


• Computer literacy


• Phone skills, including familiarity with complex or multi-line phone systems


• In-depth knowledge of a company’s products and/or services


• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area


• Ability to speak multiple languages, especially those common among callers


• Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.


• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.


• Contributes to team effort by accomplishing related results as needed.


• Proficiency in English speaking is a MUST as the candidate will be answering and directing calls.


• This will be one of the major duties. If needed, when not busy, the candidate should be able to assist in making follow-up calls to assist and help the procurement team as well.


• Multi-Tasker.


• Enthusiastic.


• Energetic.

Preferable if had any previous experience of working as CRO or CSR, in US Or UK campaigns or had work in a multinational organization.

Office Timing:

06:00 pm To 03:00 am.  Nov-Mar

05:00 pm to 02:00 am.   Mar-Nov