WHAT YOU’LL BE DOING

• Answer calls and inquiries from all customers, individuals, with courtesy, efficiency and professionalism within the specified TAT/SLA.
• Respond, follow up and resolve customer queries/complaints in a timely and effective manner, via phone, email, social media, or chat applications.
• Revise and update customer’s information in the systems according to the processes and procedures as defined by the Customer Care Manual.
• Document and refer to the appropriate responsible groups complete information on customer requests that cannot be solved at their level.
• Gather information and intelligence from customers and forward them to the management.
• Identify and refer to the supervisor any discrepancies either with the system, products and services or any technical problem to ensure an appropriate escalation for rapid and efficient solutions.
• Collaborating with internal teams (e.g. Dispute, IT, marketing, sales teams) to enhance customer services and brand awareness as per the defined process

KNOWLEDGE, SKILLS, & EXPERIENCE:

• Active listening & strong communication skills
• English and Local language (oral and written)
• Customer oriented & ability to handle pressure
• Basic banking knowledge preferred
• Fresh graduate or one/two years of experience in Contact Centre preferred

OPERATING ENVIRONMENT:

• We are hiring for Morning, Afternoon & Night Shift.
• Application Deadline: 10th February 2022