Contact Center Officer - Night Shift  
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Job Title:   Contact Center Officer - Night Shift
Category:   Client Services
Total Positions:   10
Job Location:   Islamabad
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   1 Year
Apply By:   Feb 10, 2022
     
     
 
Job Description:

WHAT YOU’LL BE DOING

  • Answer calls and inquiries from all customers, individuals, with courtesy, efficiency and professionalism within the specified TAT/SLA.
  • Respond, follow up and resolve customer queries/complaints in a timely and effective manner, via phone, email, social media, or chat applications.
  • Revise and update customer’s information in the systems according to the processes and procedures as defined by the Customer Care Manual.
  • Document and refer to the appropriate responsible groups complete information on customer requests that cannot be solved at their level.
  • Gather information and intelligence from customers and forward them to the management.
  • Identify and refer to the supervisor any discrepancies either with the system, products and services or any technical problem to ensure an appropriate escalation for rapid and efficient solutions.
  • Collaborating with internal teams (e.g. Dispute, IT, marketing, sales teams) to enhance customer services and brand awareness as per the defined process

KNOWLEDGE, SKILLS, & EXPERIENCE:

  • Active listening & strong communication skills
  • English and Local language (oral and written)
  • Customer oriented & ability to handle pressure
  • Basic banking knowledge preferred
  • Fresh graduate or one/two years of experience in Contact Centre preferred

OPERATING ENVIRONMENT:

  • We are hiring for Morning, Afternoon & Night Shift.
  • Application Deadline: 10th February 2022

Company Information
 
Company Name:  TAG
Company Description:
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