The Customer Care Executive will be responsible for the following tasks:

• Responding to customer queries, complaints, and concerns through various channels, including phone, email, chat, and social media.
• Providing accurate and timely information to customers and resolving their issues as quickly as possible.
• Ensuring that all customer interactions are logged and documented properly in the company's database.
• Identifying and escalating complex issues to the relevant department or team for further investigation.
• Keeping up-to-date with the latest product and service information to provide accurate and effective support to customers.
• Working closely with other teams within the company, including Sales, Marketing, and Product Development, to ensure a seamless customer experience.
• Proactively engaging with customers to gather feedback and insights to improve the company's products and services.
• Meeting and exceeding customer satisfaction targets and other performance metrics.

Requirements:

The ideal candidate for this position will possess the following qualifications:

• Bachelor's degree in a related field.
• Prior experience in a customer service or support role, preferably in a call center or BPO environment.
• Excellent communication skills, both written and verbal.
• Ability to multitask and work under pressure.
• Strong problem-solving skills and attention to detail.