Job Title: |
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Customer Care Executive |
Category: |
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Client Services |
Total Positions: |
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3 |
Job Location: |
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Rawalpindi |
Gender: |
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Female |
Age: |
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22 to years |
Minimum Education: |
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Bachelors |
Career Level: |
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Entry Level |
Minimum Experience: |
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Less than 1 Year |
Salary Range: |
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PKR 30,000 to 40,000 per Month |
Apply By: |
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Apr 5, 2023 |
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Job Description: |
The Customer Care Executive will be responsible for the following tasks:
- Responding to customer queries, complaints, and concerns through various channels, including phone, email, chat, and social media.
- Providing accurate and timely information to customers and resolving their issues as quickly as possible.
- Ensuring that all customer interactions are logged and documented properly in the company's database.
- Identifying and escalating complex issues to the relevant department or team for further investigation.
- Keeping up-to-date with the latest product and service information to provide accurate and effective support to customers.
- Working closely with other teams within the company, including Sales, Marketing, and Product Development, to ensure a seamless customer experience.
- Proactively engaging with customers to gather feedback and insights to improve the company's products and services.
- Meeting and exceeding customer satisfaction targets and other performance metrics.
Requirements:
The ideal candidate for this position will possess the following qualifications:
- Bachelor's degree in a related field.
- Prior experience in a customer service or support role, preferably in a call center or BPO environment.
- Excellent communication skills, both written and verbal.
- Ability to multitask and work under pressure.
- Strong problem-solving skills and attention to detail.
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Company Information |
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Company Name: Hashi Group Of Companies Company Description:
Hashi Group Of Companies
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