| Job Title: |
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Customer Representative Officer |
| Category: |
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Client Services |
| Job For: |
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Student/Alumni |
| Total Positions: |
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2 |
| Job Location: |
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Karachi |
| Gender: |
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Both |
| Minimum Education: |
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Intermediate |
| Career Level: |
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Entry Level |
| Minimum Experience: |
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Less than 1 Year |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Apr 30, 2014 |
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| Job Description: |
| Call Center Representative Job Purpose:
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
- Call Center Representative Job Duties:
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking |
| Company Information |
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Company Name: EatOye Pvt Limited
Company Description:
EatOye is the top online food delivery and restaurant reservation service in Pakistan with over 150,000 visitors every month.
We help diners find restaurants, order food or reserve tables for free and pay better prices at great restaurants. Whether because of a slower night or a last minute no-show, even the best restaurants have empty tables. EatOye uses a proprietary technology to search restaurant availability to find you the highest possible discount on these tables. You find a table you want, reserve it online for free and enjoy an uncapped discount off your party's entire bill (food and drink!).
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