| Job Title: |
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Service Desk Engineer |
| Category: |
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Engineering |
| Job For: |
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Student/Alumni |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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Both |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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BCS/MCS |
| Career Level: |
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Entry Level |
| Minimum Experience: |
|
1 Year |
| Required Travel: |
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Not Required |
| Salary Range: |
|
PKR 25,000 to 30,000 per Month |
| Apply By: |
|
Apr 30, 2014 |
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| Job Description: |
- Provide technical and customer support by troubleshooting and maintaining a multitude of computer and computer related software issues
- Provide independent analysis, problem solving, and communication to users, as well as internal communication lines
- Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems
- Provide written and verbal reports in an efficient, process-driven manner as per related Service Level Agreements, and as directed by manage
Note: This is a permanent night shift job and timings will be 8:00 pm to 5:00 am
Required Skills
- Prior experience of Microsoft Exchange, NetBackup AD is preferred.
- Good basic understanding of Linux.
- Certification of MCSE MCP required.
- Good understanding of how an incident Ticketing system and escalations work
- Prior technical support experience or system administration is preferred
- Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.
- Be proactive in developing their own customer relations
- Have good technical knowledge of computers software hardware.
- Be a competent presenter.
- Work well as part of a team.C++, PHP, SQL, HTML/XHTML, Haskell, PL/SQL, PL/I, SQLBase, MySQL, mSQL, Ajax,
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| Required Skills: |
* Prior experience of Microsoft Exchange, NetBackup & AD is preferred. n
* Good basic understanding of Linux.n
* Certification of MCSE & MCP required.n
* Good understanding of how an incident Ticketing system and escalations workn
* Prior technical support experience or system administration is preferredn
* Fluency in English communication skills and ability to communicate technical information to both technical and non-technical users.n
* Be proactive in developing their own customer relationsn
* Have good technical knowledge of computers software & hardware.n
* Be a competent presenter.n
* Work well as part of a team.C++, PHP, SQL, HTML/XHTML, Haskell, PL/SQL, PL/I, SQLBase, MySQL, mSQL, Ajax, |
| Company Information |
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Company Name: Ovex Technologies Pvt Ltd
Company Description:
Ovex is a full service BPO Company engaged in providing value-added IT Enabled Services to renowned clients in the areas of Customer Interaction, Transaction Processing, Data Analysis, Software Development and Research Services. Ovex is a 700 employee company with 6 facilities in Pakistan, and is a multi-national company with $350 million in annual revenue.
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