| Job Title: |
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GIS - Executive |
| Category: |
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Networking |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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Both |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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ACCA, CA(inter), MBA Finance |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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3 Years |
| Salary Range: |
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PKR 0 to 0 per Month |
| Apply By: |
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Jul 22, 2014 |
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| Job Description: |
Goals
- Deliveries on operational KPI’s
- Reporting to customer on KPI’s
- You are very service minded with a “here to help” attitude
- You have very good English communication skills, both written and oral
- You are structured and capable of managing a high degree of activities and remain focused on deliverables within defined timelines
- You are a team player, but also analytical and able to work individually
- ITIL V3 compliance
- Follow-up and coordination
- Identify and capture needs for improvements, put forward these to relevant responsible
- Own the customer dialogue with respect to operational issues
- Own operational meeting arenas towards customers
- Operational excellence/excellent execution
- Adapt/adjust the processes according to changes in needs /requirements (Compliance) security/regulatory
Your Typical day at work
- Assist Service Delivery Manager to deliver on Customer SLA
- Monitor progress in light of SLAs with business users
- Follow-up with business users for operational issues
- Monitoring of end-to-end SLA’s with the Customer & vendor
- Own the operational meeting arenas towards the Customer (Service Delivery Meetings)
- Gauge feedback from customers regarding the Quality of Service through Surveys and meeting places.
- Collect and follow up on issues reported by Customers using the meeting arenas
- Collect and compile different KPI reports like Incident, Availability and Performance and present to customers
- Keep updated on and present the planned activities for the platform
- Discuss roles and escalation model with the customer
- Participate in vendor meetings with escalations from customer
- Responsible for efficiency measures within operation
Eligibility Criteria
Education:
- ACCA, CA(inter), MBA Finance
Work experience:
- Knowledge of Oracle application architecture and functional expertise in Financial Modules( GL, AP, AR, FA, CE) and supply chain
- Deep and broad functional knowledge with sound understanding of business processes
- Should have solid background for running ERP Operations and support
- Familiarity with multinational organizations working style and culture
Potential Career Path:
- Expand and develop expertise in areas of IT and Oracle ERP
- Broaden business knowledge through exposure of Global Shared Services supporting Telenor Business Units across different countries
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| Company Information |
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Company Name: Telenor
Company Description:
Telenor Pakistan is one of the leading mobile communication service providers in Pakistan with state-of-the-art network, strong brands and the largest service portfolio. The company strives to provide an environment of openness, equality and independence for dynamic individuals to help realize their true potential.
Telenor Shared Services Pakistan (TSS Pakistan) is an offshore service centre of TSS Norway. The objective of setting up this company is to strengthen global synergies in shared services, processes standardization and centralization of operations, service delivery industrialization by leveraging labor arbitrage. TSS Pakistan is providing offshoring services to TSS Norway and other Business Units within Telenor Group broadly in the areas of IT development, IT support services, Finance & Accounting transactional services and Customer management services.
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