| Job Title: |
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GIS Executive (Service Delivery Coordinator – Connectivity & Infrastructure) |
| Job For: |
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Student |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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Both |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Bachelor’s degree or higher in IT/Engineering/Computer Science |
| Career Level: |
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Officer |
| Minimum Experience: |
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2 Years |
| Salary Range: |
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PKR 0 to 0 per Month |
| Apply By: |
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Jul 22, 2014 |
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| Job Description: |
Goals
- Deliver in line with Business Expectations
- Follow up on all incidents and request with the service desk, vendors and customers
- Ability to deliver in a fast paced and challenging environment focused on customer satisfaction and centricity.
- Ability to work under pressure
Your Typical day at work
- Follow-up with customer for operational and technical Infrastructure related issues.
- Follow-up with vendors for operational and technical Infrastructure related issues.
- Can support project related activities and help SM in the execution of various technical and technology related tasks and service requests.
- Will work as first point of contact for all incidents and requests.
- Should be able to work for extended hours if required so.
- Detailed knowledge and understanding of request/incident tickets handling process.
- Participate in Service Delivery meetings with and on behalf of SDM.
- Assist Change Manager of Infrastructure in analyzing and verification of requests for changes (RFC) associated with Infrastructure related changes.
- Maintain a log of various activities and ensure standard processes are being followed.
- Ensure development and architectural standards are being followed during the development of new technical services related with Infrastructure and systems in TSS in accordance of ITIL.
- Single point of contact for coordination with infrastructure vendor; activities related to Citrix Xen access, Firewall ports openings, Tunneling and VPNs, hardware and software configurations, access to TSS IT systems in Portfolio, SSL certificates, etc.
- Windows 2008 server edition, Citrix XEN, Network Firewalls, VPN tunnels, Routings and DNS knowledge or hands on is necessary.
Eligibility Criteria
Education:
- Degree(s)/Major(s): Bachelors degree or higher in IT/Engineering/Computer Science
- Cisco and Microsoft certifications will be preferred
Work experience: - Should have minimum 02 years of relevant experience
Potential Career Path:
- Leadership Succession
- Team Lead
Functional Skills / Knowledge Areas:
- You have to be service minded with a make it easy attitude.
- You have experience working within IT architecture, Infrastructure, development and offshore delivery organizations with Shared Service deliveries type of concept.
- Have good communication skill and proficient in English, both verbal and written.
- You have to be structured and capable of managing a high degree of activities and remain focused on deliverables within defined timelines while ensuring quality.
- You are a team player, but have to be analytical mindset and able to work individually.
- Should have a good understanding of ITIL processes and tools.
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| Company Information |
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Company Name: Telenor
Company Description:
Telenor Pakistan is one of the leading mobile communication service providers in Pakistan with state-of-the-art network, strong brands and the largest service portfolio. The company strives to provide an environment of openness, equality and independence for dynamic individuals to help realize their true potential.
Telenor Shared Services Pakistan (TSS Pakistan) is an offshore service centre of TSS Norway. The objective of setting up this company is to strengthen global synergies in shared services, processes standardization and centralization of operations, service delivery industrialization by leveraging labor arbitrage. TSS Pakistan is providing offshoring services to TSS Norway and other Business Units within Telenor Group broadly in the areas of IT development, IT support services, Finance & Accounting transactional services and Customer management services.
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