| Job Title: |
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Customer Services Representative |
| Category: |
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Client Services |
| Job For: |
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Student/Alumni |
| Total Positions: |
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3 |
| Job Location: |
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Karachi |
| Gender: |
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Both |
| Age: |
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19 to 25 years |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Intern/Student |
| Minimum Experience: |
|
Fresh |
| Required Travel: |
|
Not Required |
| Salary Range: |
|
PKR 10,000 to 15,000 per Month |
| Apply By: |
|
Sep 8, 2014 |
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| Job Description: |
| The Ideal Profile If you have a service attitude now is the chance to turn a customer into a smiling one. Bridging the gap between the customers and the company will be the prime responsibility of the incumbent. Your Daily Value Additions
- Provide full suite of customer services offerings (e.g. product enquiries, shipment status, tracking etc) to all customers contacting TCS via customer service hotline.
- Potentially turn information calls into sales lead and provide information about other services during the course of interaction.
- Ensure that procedures are strictly adhered to and critical issues are highlighted to the supervisor/ team leader for advice.
- Maintain companys standards while ensuring high quality service.
- Enhance service experience by exercising professionalism and empathy when dealing with customers.
Job Specifications Knowledge
- Customer Services
- MS Office
Skills
- Bilingual
- Time management
Attitude
- Courteous
- Flexible
- Patient
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| Company Information |
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Company Name: TCS Private Limited
Company Description:
Almost three decades into its existence, the TCS brand has evolved, into a symbol of trust & reliability. TCS provides domestic & international express services to consumers, corporates, SMEs and households alike, with pickups & deliveries crossing over 6 million a month. This it does through a wide network of 155 offices making it the biggest network in the country .TCS operates with over 7,000 Professionals, 24/7 call center, 530 plus conveniently located Express Centers, dedicated chartered aircraft, 2000 on-line & offline locations, 250 plus satellite tracked delivery vehicles and a proficient team of couriers dedicated to providing you the best of service and reliability in the industry. With a view to enlarging its presence in the global village, TCS operates in international territories through its business partners in Dubai and London, providing access to its customers to over 3,500 destinations worldwide.
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