| Job Title: |
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Business Center Manager |
| Category: |
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Client Services |
| Job For: |
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Student |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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Both |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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MBA/BBA or Bachelors in social sciences from a reputed local or foreign educational institution |
| Career Level: |
|
Department Head |
| Minimum Experience: |
|
5 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Sep 26, 2014 |
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| Job Description: |
| Job Purpose:
Lead, direct and implement all prime tasks pertaining to Business Center including activity reporting, staff motivation schedule adherence, center ambiance, and management of routine operations within the defined key performance parameters and standards
Job Responsibilities:
- Ensure implementation of effective efficient Customer Relation Management in assigned Business Center
- Ensure implementation of CS processes procedures at Business Center and provide support in formulation of the same
- To Observe and Coach staff members on customer handling skill gaps identified during observation
- To comply with all pre-defined Service Standards/KPIs assigned to the business center
- To provide accurate center activity reports to the management as assigned from time to time
- To provide feedback to supervisors on important issues/problems cited by the customer to ensure customer retention.
- To remain updated on all current policies, procedures, promotions, product and value added services offered by the company
- Ensure proper behavior/discipline/grooming/punctuality at assigned Business Center as per the requirements and image of the company.
- Ensure provision of personalized services to high value customers visiting at Business Centers and develop rapport and strong relationship with all priority customers to build a long term association with the company for enhanced customer loyalty.
- Ensure that assigned Business Center is properly maintained administratively and resolve all the issues pertaining to Business Centre smooth functionality.
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| Required Skills: |
Excellent customer handing skills
Excellent Time Management abilities
Selling and Financial Analytical skills
Coaching and mentoring skills
High energy, smart worker with well-developed Communication skills
People management skills
Team player |
| Company Information |
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Company Name: Warid Telecom Pvt Ltd
Company Description:
Warid Telecom is a joint venture between Abu Dhabi Group & SingTel Group. Abu Dhabi Group entered into a strategic alliance with Singapore Telecom. Subsequent to this transaction in July 2007, telecom giant SingTel acquired 30% percent equity stake in Warid Telecom, Pakistan. This partnership is part of a strategy to support Warid Telecom's continued growth and to enhance its market position. Abu Dhabi Group, one of the largest business groups in the Middle East and the single largest foreign investor in Pakistan. It has diversified business interests, offering strong financial resources and extensive management expertise that result in commercial success for several institutions.
Success of Warid Telecom is determined by its success in operating as a unified team. We have to earn the trust and respect of our customers everyday in order to be the primary choice of our customers. Our success is guaranteed by creative and productive employees who are empowered to make suggestions. Every job at Warid is critically essential to fulfill the overall mission of the company.Our primary goal at Warid, as an employer is, is to live our vision and focus on providing exemplary customer care for both internal and external customers. We achieve this goal by having dedicated, hardworking and committed workforce. Warid Telecom's management aims to provide every employee with the tool to professionally groom and develop as highly successful professional while achieving their career goals.
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