| Job Title: |
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Manager Customer Retention & Churn Management |
| Category: |
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Client Services |
| Job For: |
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Student |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad |
| Gender: |
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Both |
| Minimum Education: |
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Masters |
| Degree Title: |
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Hold a Master’s degree, MBA will be preferred |
| Career Level: |
|
Department Head |
| Minimum Experience: |
|
6 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Nov 18, 2014 |
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| Job Description: |
| The Ideal candidate should:
- Hold a Masters degree, MBA will be preferred
- Have at least 6-8 years of relevant work experience.
Job Description:
- Develop Road Maps for Customer Retention Churn Management in order to achieve Churn KPI
- Translate data findings into commercially sounds business cases and strategies for reducing churn and improving retention rates
- Report regular churn insights to all stakeholders and proactive churn forecasting by in-streams and by using analytical models.
- Good understanding of the levers and drivers for churn and what can be changed and presented to customers as a means to save them which also make commercial sense to a business too
- Effectively partners with internal and external teams to inform, influence and drive successful end-to-end campaigns.
- Manipulate data and numbers, able to translate research reports into sound commercial action.
- Achieve set level of reactivation and revivals through out of the box initiatives.
- Identify/Improve reason for churn and identify the process improvements that can create better customer experience
- Understand the impact your commercial decisions will have on a business
Essential Skills
- Experience in Telecom at strategic level managing churn
- Strong analytical and problem solving orientation with clear examples of using data actively for target setting, measurement, ROI analysis and recommendations
- Strong data mining concepts
- Excellent understanding of Telecommunication concepts
- Good communication and interpersonal skills
- Demonstrated ability and motivation to try new things and lead change, with a drive for continuous improvement.
- Proficiency in MS Office Suite
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| Company Information |
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Company Name: Jazz
Company Description:
Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 10,000 kilometers,
Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices.
Jazz offers exclusive personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.
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