| Job Title: |
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Client Services Executive |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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Both |
| Age: |
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22 to 26 years |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Entry Level |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 30,000 to 40,000 per Month |
| Apply By: |
|
Apr 3, 2015 |
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| Job Description: |
| Client services executive essentially establishes and cultivates relationships with a companys clients. Their goal is to meet client needs so that they are satisfied, resulting in profits for the company. Client service executives respond to client inquiries and find solutions to client issues such as those dealing with deployment and performance related concerns. They are also responsible for following the existing SOPs in place and coming up with new ideas to improve efficiency at work.
CSE additionally develops processes and collaborates with companys internal departments to help improve the quality of products/services offered. They also work to streamline business operations by helping to reduce costs. Client service executives might work with other account managers as well.
CSE would be solely responsible for the following:
- Working on resolving day to day client concerns and issues
- Meeting deployment deadlines
- Setting monthly Quarterly reports for existing clients
- Scheduling Client feedback calls; asking the clients for feedback on the service being provided
- Corresponding with internal depts in order to achieve milestones
- Working closely with the Quality dept to improve the overall quality of service being provided
Additional responsibilities can be added to the mix. |
| Required Skills: |
| Client service executives must have strong customer service and interpersonal communication skills. They must have solid verbal and written communication skills as well. These professionals should be able to manage time, projects and they should be detail oriented. They also must be strategic planners and have a strong understanding of a company’s products/services offered so that they can train clients and answer questions in both group and one-on-one situations. Client service executives must have strong judgment and decision-making skills as well. In addition, they should have strong leadership skills, be self-directed and be able to multitask. Client service executives need to be proficient with computers and software spreadsheet programs such as Microsoft Excel. |
| Company Information |
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Company Name: LiveGreeter
Company Description:
Live Greeter is a Live Chat Company based in Lahore, Pakistan. The company provides online customer service and support through live chat to businesses all over the world. Live Greeter has helped companies across various industries deliver better online experience to their website visitors. Our team of dedicated professionals plays a key role in improving the web visitor experience, helping clients expand their business.
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