Quaid-e-Awam University of Engineering, Science and Technology


Customer Care Officer (CCO) Cakes and Bakes More jobs from this company	Email this job

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Job Title:		Customer Care Officer (CCO)
Category:		Client Services
Job For:		Alumni
Total Positions:		1
Job Location:		Lahore
Gender:		Male
Age:		24 to 36 years
Minimum Education:		Masters
Degree Title:		MBA
Career Level:		Officer
Minimum Experience:		3 Years
Salary Range:		PKR 20,000 to 25,000 per Month
Apply By:		May 10, 2015

Job Description:

1. To receive customer's telephone calls and make out daily written log of customer complaints/suggestions/comments;

2. To design format for customer feedback and ensure that feedback forms/cards are available at convenient places in company operated sales outlets;

3. To devise strategy of collecting customer feedback and compiling it;

4. To promptly attend to customer feedback/complaints whether on telephone call or on feedback form/card;

5. To get back to customers especially those who made complaints/comments to ensure that complaint is resolved;

6. To prepare customer complaints' data base and submit monthly report in this regard to the Managing Director;

7. To take MD, Regional Sales Manager or Zonal Sales Manager in case of complaints of emergency nature;

8. To proactively move for customer feedback on company products and services to listen to customer's voice;

9. To prepare data base of customers who call and fill up feedback cards and keep them informed about new products/promotions etc.

10. To devise strategy whereby customer care section of company personally interacts with customers at company operated sales outlets;

Required Skills:

1. Excellent in Communication and Interpersonal skills;

2. Excellent in MS Office

3. Good analytic skills

4. Must have pleasant personality

5. Must be cool headed

Company Information
Company Name: Cakes and Bakes Company Description: Our company manufactures bakery products and sells through its own outlets with a brand name of Cakes and Bakes. The company has a long history in providing quality bakery products to its customers throughout Pakistan.