| Job Title: |
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Customer Care Executive |
| Category: |
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Client Services |
| Job For: |
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Student/Alumni |
| Total Positions: |
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3 |
| Job Location: |
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Islamabad,Karachi,Lahore |
| Gender: |
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Both |
| Age: |
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25 to 35 years |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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B.Com/BBA/MBA Specialized in Marketing/BE/MS Computer Science /Electronics |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
3 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
May 28, 2015 |
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| Job Description: |
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- Receive client complaint, log in to the software and prepare the visit form
- Assign an engineer by handing over the visit form to attend the complaint with respect to their territories assigned.
- If the concerned engineer is not available in the office, call him and inform about the complaint details.
- Note customers comments and check customers signatures after the return of the engineers and maintain the record.
- Call up clients on daily basis for feedback regarding satisfaction of performance by our engineers Convince in coming clients to purchase companion products/ punch cards.
- On the return of the engineer, collect the delivery challan from engineer and file.
- If the payment is received, forward it to account department immediately.
- Receives the machine from client and understand the complaint.
- Prepare the job paper by assigning a job number.
- Handed over the job paper to service center engineers for estimate.
- Document the estimate the properly and make a quotation for client.
- Forward the quotation to client, convince the client for the terms and conditions and take the approval.
- Handover the machine to specific Workshop Engineer and keep a follow up to avoid any delay in repair.
- Manage the machines received for repairing purposes and inform the customer about a reasonable time frame for resolving the issue.
- After the intimation of service center engineer regarding the proper working of machine after testing, call up the customer about the complaint rectification.
- Handover the repaired machine to the field engineer for delivery.
- Generate invoice reference for repaired machine while delivering it.
- Follow upon outstanding payments and ensure quick recovery.
- Targets acheivements
- Reporting to HOD for the routine status
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| Required Skills: |
Good Communication skills
Ability to handle customers nicely
Calm Personality
Time Management skills |
| Company Information |
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Company Name: Limton Customer Care
Company Description:
LIMTON a century old name is the pioneer in the business of Time Management, Access Control and Auto Identification LIMTON Innovative Systems partners with its clients to deliver technically superior workforce management solutions by offering time and attendance, labor tracking, and data collection solutions. Utilizing hardware, software, and business processes, LIMTON?S solutions set out to empower customers to focus more on their core business, in turn simplifying the management of their workforce and business processes. LIMTON is an SI (system integrators) company, that focus to deliver business solutions rather selling hardware, with innovative attitude, customer focused sales strategies and satisfying after sales support, LIMTON has developed a vast clientele of over 7000, all over the Pakistan LIMTON has its central office in Karachi, and branch offices in Lahore and Islamabad, LIMTON venture with most of the leading international brand to deliver the state of the Art technologies in our region, and have been successful to be the sole and authorized distributors of those brands, ensuring the best level of support and innovation to its clients.
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