| Job Title: |
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Product Specialist – Customer Experience |
| Category: |
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Client Services |
| Job For: |
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Student/Alumni |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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Both |
| Minimum Education: |
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Masters |
| Degree Title: |
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Hold a Master’s in Business Administration degree |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
4 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Aug 20, 2015 |
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| Job Description: |
| The ideal candidate should
- Hold a Masters in Business Administration degree
- Have at least 4 6 years of experience in Business Analysis, Budget and Contact Management
Job Description:
- Provide exemplary pre-sales support to the sales team focusing on enterprise accounts.
- Work in conjunction with Sales, Marketing, and Product Managers
- Act as technical bridge between sales representatives and their pre-sales customers.
- Assist in driving new business from prospective and existing customer accounts within their respective assigned territory, and meet and/or exceed all sales quotas to achieve revenue goals.
- Organize, plan, direct, and coordinate all aspects of the technical pre-sales engagement for prospective customer.
- Take ownership of the prime technical relationship with pre-sales customers to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone
- Write technical requirement specifications which meet customer requirements and translate these accurately to sales, delivery and development team.
- Support the regional sales organization to ensure timely and successful closing of sales to potential customers.
- Liaise between customers, configuration mangers, product managers to communicate relevant feedback and customer requirements.
- Help in new products roadmap by sharing field experience with product managers in development priorities.
- Develop and present customer presentations at every enterprise customers organization level.
- Provide coaching to team-members of sales department in order to enhance their knowledge of products, technical acumen and technical sales skills.
Essential Skills:
- Strong understanding of telecom technologies, including, GSM and fixed line data, access and voice services
- Possess excellent presentation and communication skills
- Proactive approach
- Excellent analytical skills
- Proficiency in MS Office suites
Desirable Skills:
- Excellent presentation skills
- Good team player and have ability to complete projects with ownership
- Positive and pleasing personality
- Note: Above listed responsibilities will be adjusted as and when required.
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| Company Information |
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Company Name: Jazz
Company Description:
Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 10,000 kilometers,
Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices.
Jazz offers exclusive personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.
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