| Job Title: |
|
Zonal Customer Care Manager |
| Category: |
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Client Services |
| Job For: |
|
Student/Alumni |
| Total Positions: |
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1 |
| Job Location: |
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Sukkur |
| Gender: |
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Both |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
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Hold a Bachelor’s degree in Business Administration |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Apr 21, 2016 |
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| Job Description: |
| The ideal candidate should:
- Hold a Bachelors degree in Business Administration
- Have 2 to 3 years of franchise management/cellular retail market experience
Job Description
- Maintain CFL/NPS for all channels
- Monitor inventory of SIM stocks by reviewing SIM inventory logs and ensure accuracy at all times for Franchises and JSPs
- Ensure POS material availability at all channels
- Conduct scheduled and non-scheduled visits to assigned franchise offices, retailers and MonoBrand shops
- Ensure franchise, retailers, and MonoBrand staff is updated on all processes and policies
- Coordinate with other departments to ensure franchise facilitation
- Determine training needs for franchise staff and arrange regular trainings, analysis, reports and feedback.
- Maintain ambiance and quality of work at franchise centers, retailers and MonoBrand shops
- Update all concerns about the change in status of franchises (suspended / relocated / closed etc.)
Essential Skills
- Strong communication, coordination and leadership skills
- Advance level proficiency in MS-Office Suite
Desirable Skills
- Should be a team player
- Ability to train and develop teams
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| Company Information |
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Company Name: Jazz
Company Description:
Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 10,000 kilometers,
Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices.
Jazz offers exclusive personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.
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