| Job Title: |
|
Customer Services Officer |
| Category: |
|
Client Services |
| Job For: |
|
Student/Alumni |
| Total Positions: |
|
1 |
| Job Location: |
|
Karachi |
| Gender: |
|
Female |
| Age: |
|
21 to 30 years |
| Minimum Education: |
|
Intermediate |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
Fresh |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
May 14, 2016 |
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| Job Description: |
An emerging business group in e-commerce domain is seeking customer service officer to:
- Receive, and respond to consumers and vendors inquiries regarding products and services
- Answer incoming customer calls and determine their requirements
- Route call, answer, or make notes to follow up
- Place outbound calls to customers when necessary to advise and/or obtain information necessary to process orders
- Handle irate customers in a professional mannerRecord all customer interactions and ensure that all issues are resolved in a timely manner.
- Obtain customer feedback information to improve our customer’s experience with the Online Store websites
- Interact and communicate order fulfillment issues and/or requests with our supplier and vendor partners
- Other relevant tasks pertinent to the job role
|
| Required Skills: |
Excellent attention to details is a must
A team player
Ability to work with a diverse group of people
Excellent English and Urdu language and telephone skills
Excellent grammar, verbal, and written skills
Excellent analytical skills, resourceful and well organized
Flexible with availability
Ready to go the extra mile |
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