| Job Title: |
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Contact Center CCR |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Maximum Education: |
|
Bachelors |
| Degree Title: |
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Hold at least a Bachelor’s degree |
| Career Level: |
|
Entry Level |
| Minimum Experience: |
|
Fresh |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Apr 26, 2016 |
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| Job Description: |
The Ideal Candidate Should:
- Hold at least a Bachelor’s degree.
- Fresh graduates or individuals with up to 1 year of relevant experience should apply.
Job Description
- Provide the highest quality of service to customers over the phone with a positive attitude within the defined SOPs of the company
- Keep abreast with the latest information w.r.t the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently
- Ensure strict compliance with New Sales Activation/ MNP SOP
- Provide feedback to the Team Leader on issues and challenges w.r.t his/her job and suggest solutions
- Actively work towards the achievement of daily quantitative targets
- Adhere to the the company’ business code of conduct, corporate policies, guidelines, and statutory requirements
- Regular attend Team Meetings and other learning initiatives.
- Coordinate and follow-up with multiple stake holders for the resolution of customer’s problems
- Prepare product or service reports by collecting and analyzing customer information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Essential Skills
- Excellent written and oral communication
- Good interpersonal skills
- Proficiency in MS Office Suite
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| Company Information |
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Company Name: Jazz
Company Description:
Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 10,000 kilometers,
Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices.
Jazz offers exclusive personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.
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