This position would be responsible for the overall success of our products, work collaboratively with developers,engineers, and usability experts to make our products easier to use. Also responsible to write search engine optimized (SEO) website content, articles, blogs, press releases, and forum posts to promote the software applications, gadgets, or products of the company and strengthen customer relationship of the company.

Key Responsibilities

• Determine the needs of end users of technical documentation
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Work with technical staff to make products easier to use and thus need fewer instructions
• Organize and write supporting documents for products
• Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
• Select appropriate medium for message or audience, such as manuals or online videos
• Standardize content across platforms and media
• Gather usability feedback from customers, designers, and manufacturers
• Revise documents as new issues arise
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information architecture
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Write easy-to- understand user interface text, online help and developer guides
• Create tutorials to help end-users use a variety of applications

Key Responsibilities

• Proven working experience in technical writing of software documentation
• Ability to deliver high quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Excellent written skills in Native American English
• Strong working knowledge of Microsoft Office