| Job Title: |
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Customer Services Representative - Business Center (OS) |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Rawalpindi |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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BBA/MBA or Bachelors in Social Sciences from a recognized local or foriegn institute |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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Less than 1 Year |
| Salary Range: |
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PKR 0 to 0 per Month |
| Apply By: |
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Jul 28, 2016 |
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| Job Description: |
Objective:
To greet customers, handle customer queries, resolving queries and to sell post/pre-paid connections.
Main Responsibilities:
- First Interface (One on One interaction) with the walk-in customers at the service center.
- To explain all kinds of mobile financial services as per customers request, i.e. utility bill payments, Domestic Remittance (Sending/Receiving) , also provide service charges detail and location where domestic remittance will be send and receive.
- To understand and implement the mobile financial services policies and procedures.
- To meet all pre-defined Service Standards – assigned KPIs.
- To remain updated on all services, promotions, procedure and products offered by company.
- To redeem payment i.e. due to incorrect transactions (payment error, transfer in error, etc.), fraudulent transactions, etc.
- To facilitate customers in case of utility bill arrears management, utility bill errors, SMS sending/receiving issue and log relevant tasks for that and guide customer about the TAT hours.
- To practice Customer Handling Skills as defined and learned in relevant trainings.
- To provide feedback to supervisors on important issues/problems cited by the Customer to ensure customer retention.
- To take ownership and ensure resolution of customer complaints.
- Follow up on all cases cited by the customer as first interface.
- Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of company.
Key Responsibilities:
Establish a good working relationship with external and internal customers. Manage Center Walk-in and Processes and Procedural flows.
Skill Set Required:
- Responds to customer requests promptly.
- Treats all customers with respect.
- Does not make assumptions about customer needs, but Asks lots of questions to clarify them.
- Takes the initiative in developing policies to meet customer needs.
- To have good selling skills.
- Tries to see things from customers’ points of view - finds out about the pressures of their world so as to relate to their concerns.
- Requests feedback from customers to ensure satisfaction, and shares
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| Company Information |
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Company Name: Warid Telecom Pvt Ltd
Company Description:
Warid Telecom is a joint venture between Abu Dhabi Group & SingTel Group. Abu Dhabi Group entered into a strategic alliance with Singapore Telecom. Subsequent to this transaction in July 2007, telecom giant SingTel acquired 30% percent equity stake in Warid Telecom, Pakistan. This partnership is part of a strategy to support Warid Telecom's continued growth and to enhance its market position. Abu Dhabi Group, one of the largest business groups in the Middle East and the single largest foreign investor in Pakistan. It has diversified business interests, offering strong financial resources and extensive management expertise that result in commercial success for several institutions.
Success of Warid Telecom is determined by its success in operating as a unified team. We have to earn the trust and respect of our customers everyday in order to be the primary choice of our customers. Our success is guaranteed by creative and productive employees who are empowered to make suggestions. Every job at Warid is critically essential to fulfill the overall mission of the company.Our primary goal at Warid, as an employer is, is to live our vision and focus on providing exemplary customer care for both internal and external customers. We achieve this goal by having dedicated, hardworking and committed workforce. Warid Telecom's management aims to provide every employee with the tool to professionally groom and develop as highly successful professional while achieving their career goals.
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