| Job Title: |
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Team Lead Software Support |
| Category: |
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Software Development |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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Male |
| Age: |
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28 to 40 years |
| Minimum Education: |
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Masters |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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4 Years6 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Aug 28, 2016 |
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| Job Description: |
- To Ensure that the AMC, Conversion Sale and Customization Targets are being assigned to each individual in his team, on time
- Analyzing Engineer's Visit Response and logging the feedback for complaint closure and performance measurement
- Complaint Closure.TL SW Support has to ensure that all the logged complaints are timely closed
- Outstation Visits ManagementPlan required OS visit with the optimistic expense and schedule, do check with other team for possible upcoming visits in that area, get approval, arrange visit and ensure timely submitting of the OS Expense Claim, after the visit
- Ensuring Proper Case Takeover by his team from I&E and clarifying any ambiguity for onward support
- Measuring and Logging engineer's Performance and submitting it onwards
- Ensure that the engineers are being updated with their performance including commercial and non commercial parameters, on monthly basis
- Ensuring that his team has all the software tools and updated applications to move into the field for complaint resolutions
- Ensuring that while going for SW complaint resolution, if the LIC is going to be expired in near future and customer has signed SLA, engineer must carry and update the LIC
- Developing and maintaining Skill matrix of his team and accordingly arrange the training sessions to overcome the technical incompetency
- Recording and maintaining Knowledge Base, derived from the complaints
- Reporting Suggestion to improve Software Applications and tools for better support
- Supporting his Team in the field for Technical issues, but keep working to arrange required trainings for them to avoid such support in future
- Supporting Customers to resolve their complaint on phone if possible
- Timely Preparation and submission of MEMs, QEMs and YEM
- Ensuring with his expertise to have customers in AMC as maximum as possible
- Work on Conversion and Customization business head and ensure 100% target achievement
- Ensuring timely Payment recovery against the business under conversion and customization heads
- Team Building
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| Required Skills: |
| BS/MS Computer Science |
| Company Information |
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Company Name: Limton Customer Care
Company Description:
LIMTON a century old name is the pioneer in the business of Time Management, Access Control and Auto Identification LIMTON Innovative Systems partners with its clients to deliver technically superior workforce management solutions by offering time and attendance, labor tracking, and data collection solutions. Utilizing hardware, software, and business processes, LIMTON?S solutions set out to empower customers to focus more on their core business, in turn simplifying the management of their workforce and business processes. LIMTON is an SI (system integrators) company, that focus to deliver business solutions rather selling hardware, with innovative attitude, customer focused sales strategies and satisfying after sales support, LIMTON has developed a vast clientele of over 7000, all over the Pakistan LIMTON has its central office in Karachi, and branch offices in Lahore and Islamabad, LIMTON venture with most of the leading international brand to deliver the state of the Art technologies in our region, and have been successful to be the sole and authorized distributors of those brands, ensuring the best level of support and innovation to its clients.
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