Overview:

Technical Support Engineer (Veritas) assists IT administrators of client companies in identifying and solving problems related to Symantec/Veritas software and other items via telephone and remote desktop support.

Essential Duties:

• Interact with Customers to provide problem resolution via the telephone and remote desktop support for hardware, software, and other items.


• Provide accurate and complete descriptions of problems, inquiries and requests in a problem management ticket.


• Escalate problems and requests according to established procedures.


• Research end-user problems to determine root cause.


• Maintain accountability and ownership of issue/request tickets.


• Provide proactive end-user management notification of problems.


• Provide closed looped contact with end-users to verify final solution and determine satisfaction level.


• Participate in training required to develop and maintain skills necessary to support end-users.


• Perform basic administrative tasks, such as password resets, permission management, account creations, remote software installations, etc.

Non-Essential Duties:

• Maintain a high standard of business and ethical conduct with end-user, vendors and employees.


• Follow workplace and environmental, health anVerd safety procedures and guidelines.


• Devoting your full business time, attention and energy to the company


• Perform related duties assigned by management.

Job Timings : 8pm - 5am (Night Shift)