| Job Title: |
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Customer Care Representative - MNP |
| Category: |
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Client Services |
| Total Positions: |
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2 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Sep 28, 2016 |
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| Job Description: |
Key Responsibilities
- To ensure porting requests are processed within assigned timer values according to the guidelines
- To process requests coming into MNP queue within defined KPI according to operating procedure
- To coordinate with front end and backend teams to make porting process smooth for the customers
- To have adequate understanding of GSM architecture and call routing mechanism, in order to investigate and escalate network related issues to engineering in coordination with relevant stakeholders.
- To facilitate inter operator problem handling and to communicate with other network operators/participants of the porting process.
- To give regular input for modifications in processes and guidelines to bring more efficiency
Essential Skills:
- People management
- Understanding of contact center operations
- Conflict management and Analytical ability
- Knowledge of CC system like CRM, CCMS, and related systems / CC Reports
- Computer Proficiency:
- Well versed with MS office
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| Company Information |
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Company Name: Warid Telecom Pvt Ltd
Company Description:
Warid Telecom is a joint venture between Abu Dhabi Group & SingTel Group. Abu Dhabi Group entered into a strategic alliance with Singapore Telecom. Subsequent to this transaction in July 2007, telecom giant SingTel acquired 30% percent equity stake in Warid Telecom, Pakistan. This partnership is part of a strategy to support Warid Telecom's continued growth and to enhance its market position. Abu Dhabi Group, one of the largest business groups in the Middle East and the single largest foreign investor in Pakistan. It has diversified business interests, offering strong financial resources and extensive management expertise that result in commercial success for several institutions.
Success of Warid Telecom is determined by its success in operating as a unified team. We have to earn the trust and respect of our customers everyday in order to be the primary choice of our customers. Our success is guaranteed by creative and productive employees who are empowered to make suggestions. Every job at Warid is critically essential to fulfill the overall mission of the company.Our primary goal at Warid, as an employer is, is to live our vision and focus on providing exemplary customer care for both internal and external customers. We achieve this goal by having dedicated, hardworking and committed workforce. Warid Telecom's management aims to provide every employee with the tool to professionally groom and develop as highly successful professional while achieving their career goals.
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