| Job Title: |
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POC Vendor Manager |
| Category: |
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Supply Chain Management |
| Total Positions: |
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3 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Sep 28, 2016 |
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| Job Description: |
Key Responsibilities
- Monitor and ensure smooth execution of daily operations at vendor location
- Coordinate with support departments for run time reports and stats management
- Conduct spot checks and share feedback with vendors to uphold quality standards
- Generate alarms / take corrective measures to address productivity leakages and drop in Quality
- Identify and escalate run time issues with concerned departments and ensure smooth flow of information to handle related calls
- Identify and comply customer pain points and escalate with concerned teams on regular basis
- Monitor SL and AHT stats and share feedback for improvements
- Ensuring the account administration on agreed FTE’s (Account Creation/Deletion)
- Compiling shift closing reports and issue log and share it with all stake holders.
- Keep abreast with the latest information with respect to the products, policies and procedures for effective customer handling
- Provide feedback to the management on issues and challenges with respect to the job and suggest solutions
- Ensure team members are aware of company’s policies & procedures and code of conduct
Essential Skills:
- People management
- Communication and interpersonal skills
- Understanding of contact center operations
- Knowledge of CC system like CRM, and related systems / CC Reports
- Computer Profiency:
- Well versed with MS office
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| Company Information |
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Company Name: Warid Telecom Pvt Ltd
Company Description:
Warid Telecom is a joint venture between Abu Dhabi Group & SingTel Group. Abu Dhabi Group entered into a strategic alliance with Singapore Telecom. Subsequent to this transaction in July 2007, telecom giant SingTel acquired 30% percent equity stake in Warid Telecom, Pakistan. This partnership is part of a strategy to support Warid Telecom's continued growth and to enhance its market position. Abu Dhabi Group, one of the largest business groups in the Middle East and the single largest foreign investor in Pakistan. It has diversified business interests, offering strong financial resources and extensive management expertise that result in commercial success for several institutions.
Success of Warid Telecom is determined by its success in operating as a unified team. We have to earn the trust and respect of our customers everyday in order to be the primary choice of our customers. Our success is guaranteed by creative and productive employees who are empowered to make suggestions. Every job at Warid is critically essential to fulfill the overall mission of the company.Our primary goal at Warid, as an employer is, is to live our vision and focus on providing exemplary customer care for both internal and external customers. We achieve this goal by having dedicated, hardworking and committed workforce. Warid Telecom's management aims to provide every employee with the tool to professionally groom and develop as highly successful professional while achieving their career goals.
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