| Job Title: |
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Quality Assurance Supervisor |
| Category: |
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Quality Assurance (QA) |
| Total Positions: |
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5 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Sep 28, 2016 |
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| Job Description: |
Key Responsibilities
- Early evaluation of assigned targets by thorough investigation, referring to the recorded calls, live interactions, CRM tasks etc
- Meeting targets assigned by the Manager Quality Assurance
- Ensuring quality of service through individual feed back to the Stake Holders
- Coordinating with supervisors about the team member’s performance.
- Evaluations and feedback on courtesy and accuracy levels of CSR’s for PSM (Performance Scoring Module).
- Daily and monthly counseling of CSR’s.
Ensuring improvement in CS quality Standards relevant to (Post Paid, High Revenue, Black Berry, Outbound, Service Recovery, Business Centers etc).
Essential Skills:
· people management
· Understanding of contact center operations
· Conflict management and Analytical ability
Knowledge of CC system like CRM, CCMS, and related systems / CC Reports
Computer Proficiency:
Well versed with MS office |
| Company Information |
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Company Name: Warid Telecom Pvt Ltd
Company Description:
Warid Telecom is a joint venture between Abu Dhabi Group & SingTel Group. Abu Dhabi Group entered into a strategic alliance with Singapore Telecom. Subsequent to this transaction in July 2007, telecom giant SingTel acquired 30% percent equity stake in Warid Telecom, Pakistan. This partnership is part of a strategy to support Warid Telecom's continued growth and to enhance its market position. Abu Dhabi Group, one of the largest business groups in the Middle East and the single largest foreign investor in Pakistan. It has diversified business interests, offering strong financial resources and extensive management expertise that result in commercial success for several institutions.
Success of Warid Telecom is determined by its success in operating as a unified team. We have to earn the trust and respect of our customers everyday in order to be the primary choice of our customers. Our success is guaranteed by creative and productive employees who are empowered to make suggestions. Every job at Warid is critically essential to fulfill the overall mission of the company.Our primary goal at Warid, as an employer is, is to live our vision and focus on providing exemplary customer care for both internal and external customers. We achieve this goal by having dedicated, hardworking and committed workforce. Warid Telecom's management aims to provide every employee with the tool to professionally groom and develop as highly successful professional while achieving their career goals.
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