Provide on-site installation, validation and commissioning of equipment
• Perform hands-on on-site troubleshooting, service and repairs
• Provide high level technical support to external customers at their location
• Provide on-site training to the customers •
• Develop Service technical documentation
• Create and maintain service information in the company enterprise database • Timely and professionally handle field service calls and issues arising from the field service visits
• Timely complete and submit all required paperwork
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
• Misc. other duties commensurate with the capabilities of a Field Service Engineer