| Job Title: |
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Customer Support Representative - Technical Support |
| Category: |
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Networking |
| Total Positions: |
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5 |
| Job Location: |
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Hyderabad |
| Gender: |
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No Preference |
| Minimum Education: |
|
Bachelors |
| Degree Title: |
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Graduate |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
1 Year3 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Apr 24, 2017 |
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| Job Description: |
We are looking for sharp and energetic Technical CSR's who can work in a challenging and yet compatible environment.
Job Responsibilities:
- Describe Features of technical service/products to satisfy the customer.
- Ability to manage ticketing system properly as per SLA.
- Create/Update tickets and in a proper manner.
- Liaison with other departments for timely delivery of products.
- Call customers for queries/verification
- Communication Skills: You will need to write and speak clearly, easily communicating complex ideas.
The ideal Candidate must possess:
- Experience of handling number of calls/complaints from the customers and updating tickets
- Must have the ability to provide right technical solutions to the customer's request.
- Proficiency in Problem resolution techniques with strong voice and accent
Skills
Strong Communication, Ability to use software, Team Player, Time management, Confident, flexible & have sound knowledge in Computer systems.
Note: This is a Hyderabad based position please do not apply if you are not form Hyderabad or not willing to relocate. |
| Required Skills: |
| Ability to use software with excellent English & Excel |
| Company Information |
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Company Name: Basecamp Data Solutions
Company Description:
We provide data management solutions for clients. We offer the cost benefits of offshore resourcing with the peace of mind and quality of dedicated local management. We design intelligent data management systems to maximize efficiency and robustness of client businesses. Our key business and systems analysts work with clients locally to develop the right data systems customers' need, not elaborate systems that hinder operational flexibility and efficiency. A major benefit our clients get with us is our local business and systems analysts match the client business needs with smart system designs to deliver optimal solutions for both short-term and long-term client goals.
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