Job Title: |
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Customer Relations Officer |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Lahore |
Gender: |
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Female |
Age: |
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28 to years |
Minimum Education: |
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Bachelors |
Career Level: |
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Entry Level |
Minimum Experience: |
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Less than 1 Year |
Salary Range: |
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PKR 25,000 to 30,000 per Month |
Apply By: |
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Dec 31, 2018 |
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Job Description: |
Role & Responsibilities
- Maintain telecommunication/PABX system
- Prepare weekly review of all calls being made, maintain employee and visitor logs for reporting
- Attend customers’ queries and complaints and take prompt action to ensure maximum customer satisfaction
- Ensure appropriate housekeeping at floor to maintain productive ambiance
- Gather requirement from employees regarding ordering inventory for official purpose and supervise inventory stock levels
- Prepare lower staff duty schedules, leave plans and monitor their over times and client entry register
- Attend to lower staff queries and ensure timely resolutions
- Ensure appropriate housekeeping at floor to maintain productive ambience
- Provide feedback to lower staff on their performance against expectations; guide, coach and counsel them for performance maximization
- Provide office supplies (Stationery & kitchen supplies) for staff and maintain adequate stocks; task includes ordering new supplies, identifying new suppliers and obtaining the best price for Alert
- Process invoices for the team including validating and obtaining authorization for payment
- Assist in administration work related to office
Office Timings & Address
12 PM to 9 PM |
Required Skills: |
Self-starter with ability to take initiative and |
Company Information |
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Company Name: Dignosco Company Description: Dignosco is a social enterprise that creates Human Capital through specialized Management Consultancy & College Counseling solutions across Emerging Markets.I had moved back to Pakistan after having spent 6 years in the US and was shocked to see that most private schools and universities were struggling with their students college placements. The most noticeable factors for the decline in admissions to leading universities globally and the college placements for the average student across emerging markets were lack of awareness about higher education opportunities, minimal one-on-one guidance opportunities, and lack of credible counseling resources. It was in this context that I launched Dignosco in 2009 as a social enterprise focused on human capital creation through a Facebook group
Dignosco is a social enterprise that provides College and Career Counseling across Pakistan, North America, Europe, Middle East and Far East Asia. We have offices in Lahore and Karachi led by a team of young professionals with background in Social Sciences Research, Investment Banking, Asset Management and Private Equity. They have attended Yale, Oxford, UCL, NYU, National University of Singapore and LUMS.
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